Engagement Can Accelerate Growth and Revolutionize How You Do Business
- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business.
- From five to 3000 users
- Connect up to 150 IP Office systems
- Virtualized IP Office software with VMWare ESXi , KVM, Microsoft Hyper V or Amazon Web Services
- Dedicated Avaya Server
- Avaya IP Office 500 V2 appliance
- Any mix of the above
Supported telephony devices
- IP phones
- Digital phones
- Analog phones
- Analog and Digital Cordless (including DECT)
- Any mix of the above
Third Party Integration
- TAPI Link lite
- TAPI Link Pro
- DevLink Pro
- Web based – centrally managed
- Windows client
- Database back-up and restore
- Five to 250 agents
- Multichannel – Voice, email, web chat, fax, SMS
- Skills based routing
- Browser based clients
- Windows clients
- Integration to CRM solution
- Make and receive calls over Wi-Fi/3G/4G data networks
- Visual voicemail
- Supervised and unsupervised transfers
- Instant messaging
- Conference controls
- Geo-location presence and tracking
- Integration with Microsoft Outlook Calendar
- Avaya one-X® Mobile application
- Browser based UI
- Up to 3000 users (IP Office Select)
- Microsoft Lync integration
- Salesforce.COM plug-in
- Microsoft Outlook plug-in